• Address: Des Plaines, IL 60017 (map)
• Date Posted: 11/05/09
• Job Type: Full-time

Company Request Technology, LLC
Position Title IT Service Desk Analyst/All Shifts
Job Code 2886426
Job Location Des Plaines, IL -
Description




*Position hours are 12:00 Noon- 8:00 PM (2nd Shift), 8:00 PM-6:30 AM (3rd shift) or a possible 1st shift role*


Prestigious Enterpride Compnay, located in the Northwest Chicago Suburbs, is currently seeking an IT Service Desk Analyst. Candidate will resolve a high level of computer and application issues on a first call basis. Additionally, the Analyst will be responsible for performing routine operational tasks within the Data Center.


Duties & Responsibilities

Receive and accurately record details of problems to include status and resolutions to problems.

Successfully troubleshoot, diagnose and resolve Tier 1 & Tier 2 service and support issues.

Provide accurate Tier 1 & Tier 2 services and support metric reporting (ie call tracking) as required.

Handle the efficient escalation of customer service and support issues to the Tier 2 & 3 support team.

Perform the application and reporting of project management metrics such as milestone, critical path and resource leveling.

Manage execution of assigned tasks against detailed project plans that facilitate the timely completion of infrastructure objectives and deliverables.

As a team member, discuss with team, and provide supervisor recommendation(s) for production support documentation including technical support documents and end-user instructions to supervisor.

As a team member, discuss with team to evaluate and maintain assigned policies and procedures to keep them current and efficient, and present to supervisor.

Monitor the nightly and weekend jobs that run on the AS400, in Advanced Job Scheduler.

Provides first-level support in the areas of Citrix, JDE OneWorld, PC software applications, desktop/lap top hardware and network. Maintains skill level sufficient to provide such support.

Monitor AS400 Job scheduler software to ensure that scheduled jobs are initiated as expected.

Respond to error messages by resolving issue or escalating to appropriate support personnel.


Minimum Requirements

* Will be required to work various shifts

* 2. 3 years experience monitoring jobs on an AS400 system

* 3. 5 years experience working in a full service IT Service Center

* Technical Skills: Active Directory, Users, Security Groups, Outlook/Exchange, Ethernet networking, Network printing, VPN

* Strong knowledge of MS Office products (Outlook, Word. Excel, etc*)

* Requires strong organizational skills

* Must have excellent problem solving skills

* Must have excellent interpersonal & communication skills

* Must possess the ability to quickly learn and understand new technical concepts.

* Must be able to manage multiple business priorities and projects

* Must have general understanding of IT fundamentals such as networking, operations/scheduling, etc.


Preferred Requirements

* Bachelors of Science degree in IT related field

* MCP certification

* ITIL Foundation certification

* JDEdwards OneWorld knowledge

* Knowledge of Citrix

* Technical skills: Group policy, PC imaging and deployment, SCOM, and Folder security

Desired Skills:


Non-Tech Skills:


About Request Technology, LLC:

Since 1984, Request Technology has been successfully placing thousands of people in rewarding IT positions throughout the United States. How? Experience is the key. REQUEST's executive recruiters are established Associate's, each with years of in-depth recruiting experience, many of whom have practical industry experience. They stay abreast of trends -- which offer you extensive knowledge of what's going on in the field. At REQUEST, our recruiters also partner with our clients - which include Fortune 500 companies as well as ambitious entrepreneurial businesses whose growth and success offer exciting opportunities. Our clients invest significant resources while providing their employees with the latest technologies resulting in development and career advancement.



Pay Rate: 45k - 52k
Start Date: ASAP
Emp. Type: Full Time
# of Openings: 1
Location: Des Plaines, IL -
Overtime Pay: None
Job Number: 35796247 : JSCJ-ITHELP
Date Posted: 11/3/2009

Request Technology, LLC

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200 East 5th Avenue

Suite 116

Naperville, IL 60563
Call: 630-717-5865 ext 104
Email: Send an email to Craig.Johnson.739F5.5633D@mail.jobserve.com