• Address: Fox Valley, IL 60599 (map)
• Date Posted: 10/29/09
• Job Type: Full-time

Company Request Technology, LLC
Position Title Data and Voice NOC Technician/3rd Shift
Job Code 2860076
Job Location Lombard, IL -
Description




*This is a 3rd Shift Position, 11:00pm-8:00am*

Prestigious Enterprise Company, located in the western suburbs of Chicago, is currently seeking a 3rd Shift Network Operations Center (NOC) Technician. Candidate will provide remote support for troubleshooting of maintenance issues.

Responsibilities:

-Transport troubleshooting and repair analysis.


-Ability to provide IP security isolation and mitigation.

-Monitor Network elements for IP or voice vulnerabilities.

-Interface with customer to gain thorough understanding of customer issue, so effective troubleshooting is enabled

-Collect and log information and relay information to Provisioning and Call Center.

-Strive to provide resolution of Trouble Tickets within established Metrics.

-Higher level trouble isolation.

-Act as the customer advocate for timely repair of customer issues

-Provide regular status to Call Center until trouble is cleared

-Work closely with teammates to increase overall knowledge of each individual, and to provide better service to customer

-Provide technical information and support for customers (internal and external)

-IP troubleshooting on Routers and Firewalls.


Qualifications:

-Working knowledge of voice communications, including local and long distance traffic flows for both switched and dedicated access.

-Working knowledge of data circuit types and terminology including Internet, MPLS, VoIP and integrated service.

-Working knowledge of Turin Networks or other DACS type device ie DSC, Tellabs or Alcatel.

-PRI, BRI, and Voice grade services competency.

-In depth knowledge of all types of voice and data testing.

-In depth knowledge of ISP network topology.


Required Experience:

-Minimum of 5 years experience as communications technician in network operations

-Ability to perform T1 or local access trouble isolation and resolution across all areas of Voice and Data communications

-Excellent customer interface skills

-IP experience, CISCO experience at ISP level.

-Experience in on site customer troubleshooting.

-Demonstrative experience in Lucent in 5ESS maintenance, provisioning, and troubleshooting.

Desired Skills:


Non-Tech Skills:


About Request Technology, LLC:

Since 1984, Request Technology has been successfully placing thousands of people in rewarding IT positions throughout the United States. How? Experience is the key. REQUEST's executive recruiters are established Associate's, each with years of in-depth recruiting experience, many of whom have practical industry experience. They stay abreast of trends -- which offer you extensive knowledge of what's going on in the field. At REQUEST, our recruiters also partner with our clients - which include Fortune 500 companies as well as ambitious entrepreneurial businesses whose growth and success offer exciting opportunities. Our clients invest significant resources while providing their employees with the latest technologies resulting in development and career advancement.



Pay Rate: 50k - 65k
Start Date: ASAP
Emp. Type: Full Time
# of Openings: 1
Location: Lombard, IL -
Overtime Pay: None
Job Number: 35748659 : JSCJ-NOCWEST
Date Posted: 10/27/2009

Request Technology, LLC

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Attention: Recruiter

200 East 5th Avenue

Suite 116

Naperville, IL 60563
Call: 630-717-5865 ext 104
Email: Send an email to Craig.Johnson.EE3C9.22A25@mail.jobserve.com