• Address: Deerfield, IL 60015 (map)
• Date Posted: 10/31/09
• Job Type: Full-time

Company Request Technology, LLC
Position Title Global Director of Service Delivery
Job Code 2873401
Job Location Deerfield, IL -
Description




Duties:

* Responsible for the planning of overall IT services for company
* Responsible for service strategy and IT architecture
* Ensure IT service outcome and IT service delivery quality
* Initiation of CSIP (Continuous Service Improvement Program)
* Update of the IT Service Portfolio, Service Catalog and IT Service modifications
* Ensure SLA s
* Work with managers to make sure business needs are met
* Define IT roadmap
* Define IT Service bundles and Service Components to fulfill business needs
* Accountable for Service levels, measurements, bundles, resources, pricing and internal IT cost allocations
* Design IT Service options between quality and cost

Requirements:

* 5-10 years experience in service delivery
* 2+ years in management role for distribution company
* Forecasting experience
* Ability to align IT service offerings with business strategy
* IT Service Management and Process Management experience
* Solid PM skills
* Excellent communication skills
* Demonstrated experience working in a global environment with multiple vendors
* BS Degree desired
* Proven success record developing and implementing new solutions to meet business needs

Desired Skills:


Non-Tech Skills:


About Request Technology, LLC:

Since 1984, Request Technology has been successfully placing thousands of people in rewarding IT positions throughout the United States. How? Experience is the key. REQUEST's executive recruiters are established Associate's, each with years of in-depth recruiting experience, many of whom have practical industry experience. They stay abreast of trends -- which offer you extensive knowledge of what's going on in the field. At REQUEST, our recruiters also partner with our clients - which include Fortune 500 companies as well as ambitious entrepreneurial businesses whose growth and success offer exciting opportunities. Our clients invest significant resources while providing their employees with the latest technologies resulting in development and career advancement.



Start Date: ASAP
Emp. Type: Full Time
# of Openings: 1
Location: Deerfield, IL -
Overtime Pay: None
Job Number: 35775455 : JSKL-SERDEL
Date Posted: 10/29/2009

Request Technology, LLC

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Email: Send an email to Kristin.AC068.46C1F@mail.jobserve.com